Cancellation policy
At ASK Coffee Roastery, our coffee subscriptions are planned and roasted according to a fixed monthly schedule to ensure freshness and consistency.
Subscription orders are roasted on the last Saturday of each month and shipped on the following Monday, or the next working day if it falls on a public holiday.
Customers may cancel their subscription before the next billing cycle begins. Once payment has been processed and the monthly subscription order has been confirmed for roasting, the order cannot be cancelled, refunded, or changed.
To avoid being charged for the next cycle, please cancel your subscription before the renewal date shown in your subscription account.
Once subscription coffee has been roasted, packed, or shipped, it is strictly non-refundable due to food safety and freshness reasons.
If you experience any issue with your subscription order, such as receiving an incorrect or damaged item, please contact us within 48 hours of receiving your order with your order number and clear photos for assessment.
For subscription cancellation or support, please contact us at: