Shipping policy

At ASK Coffee Roastery and Speedy3dcreations, we aim to process and dispatch all orders as efficiently as possible while ensuring products are carefully packed and prepared for delivery.

Coffee Beans — Retail Orders

Retail coffee bean orders are freshly roasted every Wednesday and Saturday.

Orders placed before Tuesday night will be roasted on Wednesday and shipped on Thursday.
Orders placed before Friday night will be roasted on Saturday and shipped on Monday.

Delivery typically takes approximately 2–3 working days after dispatch, depending on the courier service and delivery location.

Coffee Bean Subscription Orders

Subscription coffee orders follow a separate monthly roasting schedule regardless of the order date.

Subscription coffees are roasted on the last Saturday of each month.
Orders are shipped on the first working day of the following month.

Delivery typically takes approximately 2–3 working days after dispatch.

If a scheduled roasting or shipping day falls on a public holiday, roasting and dispatch will be moved to the next available working cycle.

Espresso Machines & Equipment

Coffee machines, grinders, and larger equipment may require additional preparation, inspection, testing, or arrangement before delivery.

For selected equipment orders:

Same-day delivery may be available for orders confirmed before 12:00 PM
Delivery timelines may vary depending on stock availability and scheduling
Larger equipment may require separate shipping arrangements or delivery fees

Customers will be contacted if additional arrangements are required.

Shipping Charges

Shipping charges are calculated during checkout based on:

Product category
Order size and weight
Delivery location
Courier service selected

Free shipping promotions, where applicable, are subject to minimum purchase requirements and may exclude selected heavy equipment or commercial machines.

Delivery Delays

While we strive to ensure timely deliveries, ASK Coffee Roastery and Speedy3dcreations are not responsible for delays caused by:

Courier service disruptions
Customs clearance
Weather conditions
Incorrect shipping information provided by customers
Public holidays or unforeseen operational issues

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate before placing an order.

Additional charges incurred due to incorrect addresses, failed deliveries, or redelivery arrangements may be charged to the customer.

Order Tracking

Tracking information will be provided where available once the order has been dispatched.

International Shipping

International shipping availability may vary depending on destination and product type. Customers are responsible for any applicable customs duties, taxes, import fees, or local regulations in their country.