Privacy Policy

At ASK Coffee Roastery and Speedy3dcreations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or place an order with us.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Shipping and billing address
Payment information
Order history
Website usage data

This information may be collected when you:

Place an order
Contact us
Subscribe to our mailing list
Book workshops or services
Create an account on our website

How We Use Your Information

Your information may be used to:

Process and fulfill orders
Arrange deliveries
Provide customer support
Respond to enquiries
Improve our products, services, and website experience
Send updates regarding orders, promotions, or new products where applicable

We do not sell or rent your personal information to third parties.

Payment Information

Payments made through our website are processed securely through third-party payment providers. We do not store your full payment card information on our servers.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve browsing experience, monitor website performance, and understand customer preferences.

Customers may disable cookies through their browser settings if preferred.

Third-Party Services

We may use trusted third-party platforms and services including:

Shopify
Payment gateways
Delivery partners
Booking applications
Email marketing platforms

These services may collect and process information necessary to perform their functions.

Data Protection

We take reasonable measures to protect customer information from unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage method can be guaranteed to be completely secure.

Customer Rights

Customers may contact us to:

Request access to their personal information
Correct inaccurate information
Request deletion of their information where applicable

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will take effect immediately upon posting on the website.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our website, Instagram, or email.

ASK Coffee Roastery — Guided by 温闻稳问

Temperature, aroma, consistency, and continuous learning in every cup.

Terms of Service

By accessing or purchasing from ASK Coffee Roastery and Speedy3dcreations, you agree to the following Terms of Service.

General

We reserve the right to update, modify, or discontinue any product, service, pricing, or website content at any time without prior notice.

All products and services are subject to availability.

Product Information

We strive to ensure product descriptions, specifications, pricing, and images are as accurate as possible. However, slight variations in appearance, colour, packaging, or specifications may occur.

Coffee products may vary naturally due to seasonality, processing methods, roasting profiles, and agricultural conditions.

Orders & Payments

Orders are only confirmed upon successful payment processing.

We reserve the right to refuse, cancel, or limit orders at our discretion, including cases involving:

Suspected fraudulent activity
Pricing or listing errors
Product availability issues
Unusual or excessive order quantities

Shipping & Delivery

Shipping timelines provided are estimates only and may vary depending on courier operations, public holidays, weather conditions, or unforeseen delays.

Customers are responsible for providing accurate shipping and contact information.

Additional charges may apply for failed deliveries, incorrect addresses, or re-delivery arrangements.

Returns, Refunds & Exchanges

Due to the nature of coffee products and espresso equipment, all sales are final once orders have been shipped, delivered, or collected.

We do not accept returns, refunds, or exchanges for change of mind or incorrect product selection after dispatch.

Please refer to our Return, Refund & Exchange Policy for full details.

Equipment & Warranty

Espresso machines, grinders, and equipment should be used according to manufacturer guidelines and proper maintenance procedures.

Warranty coverage, where applicable, does not cover:

User damage
Improper usage
Water scaling
Neglect or lack of maintenance
Commercial usage on home-use equipment
Normal wear and tear

Intellectual Property

All website content including logos, images, product descriptions, branding, graphics, and written content remain the property of ASK Coffee Roastery and Speedy3dcreations unless otherwise stated.

Unauthorized reproduction or commercial use is prohibited.